mxbet Terms and Conditions

In Introduction

These Terms and Conditions ("Terms") form a legal agreement between you and the mxbet platform. By using the mxbet website, mobile site, or any related services, you automatically agree to these Terms.

mxbet operates as a safe and reliable platform in Bangladesh's online entertainment sector. Our goal is to provide users with a transparent, fair, and enjoyable experience. These Terms establish the framework needed to achieve that goal.

1 Eligibility & Account Registration

1.1 Age Requirement

To open an account and use mxbet's services, you must be at least 21 years old. We have a firm commitment to protecting minors — this platform is intended solely for users aged 21 and above.

1.2 Single Account Policy

Each individual may operate only one account. If multiple accounts are created by the same person or household, mxbet reserves the right to suspend or close any of those accounts.

1.3 Accurate Information

All information provided at registration must be complete, truthful, and accurate. Providing false or misleading information may result in the immediate closure of the account and cancellation of any earned balance. Any changes to your information must be reported to the support team without delay.

1.4 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You must not allow any third party to access your account. If you suspect unauthorized access, notify our support team immediately.

2 Deposit & Withdrawal Policy

2.1 Accepted Payment Methods

mxbet supports only the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (e.g., Dutch-Bangla Bank, Islami Bank, BRAC Bank)

2.2 Minimum Deposit & Withdrawal Limits

The minimum deposit amount is ৳100, which applies to all payment methods. The minimum withdrawal amount is ৳800.

2.3 Withdrawal Timeframe

Approved withdrawals are generally processed within 30 minutes to 3 hours. Withdrawals may be delayed while identity verification is in progress.

2.4 Source of Funds

mxbet expects you to use only legitimate funds that belong to you. If there is suspicion of money laundering or any illegal financial activity, the account will be placed under investigation and may be closed if necessary.

3 Bonuses & Promotional Offers

3.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. For example:

• Deposit ৳1,000 → ৳1,200 bonus → Total balance ৳2,200
• Deposit ৳14,000 or more → ৳8,000 bonus → Total balance ৳22,000

3.2 Wagering Requirements

Before withdrawing the welcome bonus, a 20x wagering requirement on the bonus amount must be completed. Example: ৳1,200 bonus × 20 = ৳24,000 must be wagered before withdrawing bonus winnings. Wagering is calculated on the bonus amount only — not on the deposit amount.

3.3 General Bonus Terms

• Each bonus offer has a specific validity period; expired bonuses will be considered void.
• Multiple bonuses cannot be used simultaneously unless specifically stated otherwise.
• If evidence of bonus abuse is found, mxbet reserves the right to cancel the bonus and suspend the account.
• In the event of any dispute regarding a bonus, mxbet's decision will be considered final.

4 Betting Rules & Fair Play

4.1 Bet Acceptance & Cancellation

mxbet reserves the right to accept or reject any bet. Bets may be cancelled due to technical errors, incorrect odds, or other reasons, in which case the original stake will be refunded.

4.2 Sports Betting

The sports betting section allows bets on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA and other international competitions), kabaddi, and various other sports. Stake amounts and bet types are determined according to specific rules.

4.3 Casino Games

mxbet's casino section features games from leading software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, JILI, Spribe, and Ezugi. All games are operated in accordance with fair play principles.

4.4 Cheating & Misconduct Prohibited

Any form of cheating, use of bots, operating multiple accounts, or attempting to exploit system vulnerabilities will result in the immediate closure of the account and forfeiture of the associated balance.

5 VIP Program & Loyalty Rewards

mxbet's VIP program has five tiers. Each tier comes with a weekly cashback benefit:

• Bronze: Up to 0.2% weekly cashback
• Silver: Up to 0.4% weekly cashback
• Gold: Up to 0.6% weekly cashback
• Platinum: Up to 0.8% weekly cashback
• Diamond: Up to 1.0% weekly cashback

Promotion between VIP tiers depends on your ongoing activity and participation. mxbet reserves the right to change VIP benefit terms at any time, but existing members will be notified in advance.

6 Account Suspension & Closure

6.1 Closure by the User

You may request to close your account at any time. Please withdraw any remaining balance before submitting the request. After closure, your personal information will be retained in accordance with our privacy policy.

6.2 Suspension by mxbet

mxbet may suspend or close an account in the following circumstances:

• If evidence of a Terms violation is found
• If fraud or illegal activity is suspected
• If bonus abuse is proven
• If evidence of a false identity is found
• In the case of a self-exclusion request under the responsible gaming policy

7 Responsible Gaming

mxbet places the highest priority on responsible gaming. We believe that gambling is a form of entertainment — not a source of income.

7.1 Self-Exclusion & Limit Setting

Any member can set deposit limits, betting limits, or a temporary break at any time. Contact the support team for permanent or temporary self-exclusion.

7.2 Protection of Minors

Access to this platform is strictly prohibited for anyone under the age of 21. If you become aware that a minor is using this platform, please notify us immediately.

For more details on responsible gaming, visit our Responsible Gaming page.

8 Intellectual Property

All content on the mxbet platform — logos, designs, text, graphics, software, and other materials — is the exclusive property of mxbet. Reproduction, distribution, or modification of these materials without written permission is strictly prohibited.

Game content is protected by the intellectual property of their respective providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.).

9 Limitation of Liability

mxbet is not liable for:

• Temporary service interruptions caused by technical errors or server outages
• Losses caused by issues with the user's own device or internet connection
• Delays or failures by third-party payment providers
• Losses resulting from unauthorized account access (where caused by the user's own negligence)

However, mxbet will always make every effort to resolve your complaints and will provide compensation where applicable.

10 Privacy & Data Protection

mxbet places the highest importance on protecting users' personal information. Full details of how your data is collected, used, and kept secure can be found in our Privacy Policy.

All data is secured by SSL encryption and is not sold or transferred to any third party, except where required by law.

11 Dispute Resolution

In the event of a dispute or complaint, please contact our customer support team first:

• Instant support via 24/7 live chat
• By email: [email protected]

The support team provides service in both Bengali and English. Most disputes can be resolved through direct communication. If resolution through the support team is not possible, the matter will be reviewed at a higher level.

12 Changes to Terms

mxbet reserves the right to change, amend, or update these Terms at any time. Users will be notified in advance of significant changes. Continued use of the platform after changes have been made will be considered your agreement to the new Terms.

The latest Terms will always be available on this page. You are advised to review this page regularly.